Previous incidents

We reduced the load by 3x on a problematic client, hoping this would help mitigate the circumstantial issue in the future.

We have identified the root cause and implemented a fix.

We haven't been able to isolate a root cause and it looks like random traffic congestion due to slightly increased load.
We'll continue monitoring such spikes and make scaling adjustments if such issues happen again.

The fix has been deployed. We'll keep monitoring.